Refund policy

We hope you love your boxettes™ but if for some reason you are not pleased, you can exchange or return your item.

DURING THE HOLIDAY SEASON (NOVEMBER - DECEMBER)

If you purchased your item from November through the end of December, you have until January 30th to return or exchange your item.  During the Holiday Season, we offer free returns and exchanges.

DURING OFF SEASON (JANUARY - OCTOBER)

You have 30 days after receiving your item to request an exchange or return.  

Exchanges

We offer free exchanges all year round. To be eligible for an exchange, your item must be in the same condition that you received it, unworn and in its original packaging.

To start an exchange, click ‘Return or Exchange’ in our Menu or under Refunds at the bottom of our website. Upon initiating your exchange, we will send you a prepaid return shipping label.

Returns
To be eligible for a refund, your item must be in the same condition that you received it, unworn and in its original packaging. Fees relating to returns (a $3 restocking fee plus the return shipping cost) will be deducted from refunds.

To start a return, click ‘Return or Exchange’ in our Menu or under Refunds at the bottom of our website.

Upon initiating your return, we will send you a return shipping label.  Any items not in original condition will not receive a refund.

Refunds
Once your return item has been received, inspected and determined to be in original condition, you will be refunded on your original payment method within 10 business days.  Please remember it can take time for your bank or credit card company to process and post the refund. 

Item damage and other issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Have questions?  We would love to hear from you!  Please send us a message at weloveourcustomers@boxettes.com.